Frequently asked questions
Don’t see your answer? Once your Muse is connected, the help assistant in your hub answers questions and can do most on-site tasks for you — it runs on your own Muse, not ours.
What exactly am I paying for?
A setup service plus an operating hub. Your own Muse does the channel work; ClipSidekick gives it the complete setup, step-by-step, and this site tracks everything: progress, approvals, reports. $99 once for setup, $29/month for operation — that’s the only required spend. Everything else is free to start: Muse’s free plan, all the platforms, and Lightstream’s free tier. Paid upgrades are optional, only if you want them.
Is Muse included?
No — ClipSidekick does not include Muse, and we never see or pay your Muse bill. Muse is your own account with Meta’s Muse service; we set your Muse up to run your channels. Muse is free to start: the free plan costs $0, and every platform here (Facebook, YouTube, Twitch, Instagram, Pinterest) is free, as is Lightstream’s free tier. If your posting ever outgrows the free plan’s limits, paid plans are there when you want them — Power $20/month, Maximum $100/month (heavier use) — paid by you directly to Muse (Meta), only if and when you choose or need them. The free plan is free to start; how far it stretches depends on how much you post. And keeping it running costs the same: beyond your $29/month ClipSidekick service fee, everything else stays $0 to maintain — you only pay more if your posting outgrows the free plan’s limits or you choose an upgrade. So starting costs $29/month plus the $99 one-time setup — everything else is free. If you later outgrow Muse’s free plan or choose the top streaming tier, the all-in range becomes $49–$141/month plus the $99 setup, depending on the choices you make.
How long does setup take?
Your hands-on time to start is under 2 minutes. The full stand-up takes 1–3 days because platforms impose their own waits — YouTube phone verification and a first-live wait of up to 24 hours, for example. Anyone promising you live-in-2-minutes end to end is not telling you the truth.
Can I go live on Facebook right away?
No — and that’s Facebook’s rule, not ours: Facebook Live needs an account at least 60 days old and a Page with at least 100 followers. Brand-new brands post clips to Facebook first; live unlocks as your Page grows into the requirement.
Do I need a brand email before I start?
No — if you have one you want to use, great; if not, setup creates one with you as its first step, and it’s yours, in your name, under your control. Every channel account is then made with that one email, and it’s where your sign-in codes land.
Do you ever need my passwords?
Never. The hub has no field for any platform password and we will never ask for one in chat or email. Passwords are set by you and typed only into each service’s own secure sign-up screens and your own Muse’s secure storage. Your ClipSidekick password works only on this site.
I already have a Page / channel. Can you use it?
Yes — intake asks. If you manage a lot of Pages, we’ll warn you plainly: Facebook can silently refuse to create new Pages on accounts that manage many, so using one you already have is often the smoother path. You choose: your main Page, another one you manage, or a new one.
What do I have to do myself?
Only the taps that are owner-only by platform rules: setting passwords in secure screens, phone/ID verifications, the Lightstream computer session (guided, step by step), console settings, and going live. Everything else is done for you. Each of your steps arrives as a short numbered list at the moment it’s needed.
What if something breaks mid-setup?
Your Muse is the first-line fixer: it catches stalls and dead sessions, fixes what it can on the spot, and writes what happened and what it did into your run report. If a fix needs you, you’ll get one clear question with exact steps — not a support ticket.
What happens if I pause or cancel?
Paused or lapsed subscriptions pause the run and the posting — but everything (your setup, reports, history) is kept. Renew and it resumes where it stopped.
Referrals — full disclosure
If you create your Muse account through our setup, you join via our invite link: Muse’s invitation bonus, whatever it currently is, goes to both you and us. If you sign up for Lightstream through our setup link, you get the program’s first-month discount and we receive a small credit. We never quote program amounts because they change; the recommendation (which Muse plan, which Lightstream tier) is always based on what your setup actually needs.
Who sees my data?
Your setup data lives in your own workspace in this hub. It is never pooled with other customers or used to train anything across accounts. Your Muse learns only from your brand. See the Privacy page for the full list of what we store.
Which games and consoles?
Any game you stream — the system is game-agnostic; your settings (what counts as a clip-worthy moment) come from your games and rules. Streaming setup currently covers Xbox with Lightstream, the same route our own channels use.